Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect: your name, email address, telephone number, company name, delivery address, payment information, and artwork files. We also collect anonymous usage data through cookies and analytics tools to improve our website performance.

2. How We Use Your Data

We use your personal data to: process and fulfil your orders, communicate about your order status, provide customer support, send quotes and invoices, improve our products and services, and comply with legal obligations. We will only send marketing communications if you have opted in.

3. Data Sharing

We do not sell your personal data. We share data only with: delivery couriers (name, address, phone for delivery), payment processors (payment details for transaction processing), and analytics providers (anonymised usage data). All third parties are required to protect your data in accordance with applicable law.

4. Data Retention

We retain order data for 7 years for accounting and legal compliance purposes. Artwork files are retained for 12 months after order completion to facilitate repeat orders. You can request deletion of your data at any time, subject to our legal retention obligations.

5. Your Rights

Under UK GDPR, you have the right to: access your personal data, rectify inaccurate data, request deletion of your data, restrict processing, data portability, and object to processing. To exercise any of these rights, please contact us at privacy@expresscups.co.uk.

6. Cookies

Our website uses essential cookies for functionality and analytics cookies (Vercel Analytics) to understand how visitors use our site. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for the website to function.

7. Contact

For privacy enquiries, please contact our Data Protection Officer at privacy@expresscups.co.uk or write to Express Cups, Stockton, United Kingdom.